MANAGE
Managed Infrastructure
Ongoing monitoring, maintenance and technical support across the infrastructure lifecycle.
OVERVIEW
Datagemini.Sierra provides managed and maintenance services designed around the operational needs of each environment. Engagements may combine scheduled maintenance, monitoring, remote support, onsite engineering and project services.
What this solution supports
- 8×5 support options
- 24×7 support options
- Remote technical support
- Onsite engineering
- Preventive maintenance
- Corrective maintenance
- Infrastructure monitoring
- Vendor coordination and lifecycle support
OUR APPROACH
How we approach it.
- 01
Assess
Understand the current environment, operational needs, constraints and priorities.
- 02
Design
Develop an architecture and implementation approach suited to the requirement.
- 03
Implement
Configure, integrate, test and commission the solution.
- 04
Support
Provide documentation, maintenance and technical support appropriate to the engagement.
INTEGRATION
Built to work with your environment.
Service scope, coverage hours, response arrangements and responsibilities are defined for each engagement.
Related solutions
Let’s discuss your requirement.
Tell us about the environment, the constraints and what needs to work better. We will advise on a practical approach.